Opening the workers' comp market with three new products

Three new workers' compensation products, each with a full engineering team.

Problem: Workers’ compensation teams face an aging workforce (40% of senior claims professionals are retirement-eligible) and more complex claims, and specialists such as nurse case managers are often engaged late or not at all. EvolutionIQ describes current approaches as reactive (case study).
User: Workers’ compensation claims teams: adjusters, and the specialists they refer claims to.
Decision: As engineering manager and then senior engineering manager, I took workers’ compensation from zero to three new products, each with a full engineering team and a product manager. I hired the teams, set the product direction, ran the teams on typical agile development with sprints, planning and quarterly planning, managed both engineers and the managers above them, and grew them into leaders. I gave client demos and presentations, and stayed hands-on technical. The products flag high-risk claims and predict which ones would benefit from early specialist involvement, so referral no longer depends on an adjuster noticing issues after they appear. See the workers’ compensation solutions page for the product line.
Outcome: We launched with 2 design-partner clients, which opened the market to more clients. EvolutionIQ reports the platform deployed across 200,000+ US lost-time claims, including at a Top 20 US workers’ compensation carrier (case study).

Sources: the EvolutionIQ workers’ compensation case study and workers’ compensation solutions page. Company-reported figures there are platform-wide, not specific to my teams.